Privacy Policy
Last Updated: September 8, 2026
Kelley Roll-Offs (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request information, book a dumpster rental, make a payment, or otherwise use our services.
Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Service and billing address
Phone number
Email address
Dumpster size and rental information
Booking and scheduling information
Delivery and pickup instructions
Project or material information
Communications you send to us
Payment and transaction information
Our website and service providers may also automatically collect certain technical information, including:
IP address
Browser information
Device information
Cookies and similar technologies
Website usage and interaction information
Payment Information
Payments may be processed through third-party payment-processing providers.
Kelley Roll-Offs does not need to directly receive or store your complete credit or debit card number in order to process online payments.
Where available and authorized by the customer, a payment method may be securely stored by our payment provider for charges permitted under our Rental Terms & Conditions.
These charges may include:
Excess weight charges
Additional rental days
Overfilled or unsafe-container fees
Prohibited-material charges
Special disposal fees
Failed delivery or pickup charges
Other applicable charges described in our Rental Terms & Conditions
How We Use Your Information
We may use the information we collect to:
Process and manage dumpster rental bookings
Schedule deliveries and pickups
Process payments and applicable additional charges
Deliver and remove dumpsters
Communicate with customers about their rentals
Send booking confirmations, reminders, receipts, and invoices
Provide customer service
Respond to questions and requests
Prevent fraud, misuse, or unauthorized transactions
Maintain business and transaction records
Comply with legal, accounting, tax, or regulatory requirements
Improve our website, services, and customer experience
How We Share Information
Kelley Roll-Offs does not sell or rent customers’ personal information.
We may share information with service providers when reasonably necessary to operate our business.
These providers may include companies that support:
Website hosting
Online booking and scheduling
Customer relationship management
Payment processing
Email and text communications
Analytics
Accounting
Other business operations
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, property, legal rights, or the safety of others.
Cookies & Website Technologies
Our website may use cookies and similar technologies to:
Operate website features
Remember user preferences
Understand website traffic
Improve website performance
Improve the customer experience
Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.
Customer Communications
We may contact customers by phone, text message, or email when reasonably necessary to provide our services or communicate about a rental.
These communications may include:
Booking confirmations
Delivery information
Pickup information
Scheduling updates
Payment information
Additional charges
Service issues
Customer-support communications
Marketing communications will only be sent as permitted by applicable law and available customer preferences.
Customers may unsubscribe from marketing emails using the unsubscribe option included in those messages.
Data Security
We use reasonable administrative and technical measures, along with security features provided by our website, booking, and payment-service providers, to help protect personal information.
However, no website, electronic communication, payment system, or online storage system can be guaranteed to be completely secure.
Data Retention
We may retain customer, booking, payment, communication, and transaction information for as long as reasonably necessary to:
Provide our services
Maintain business records
Resolve disputes
Enforce our agreements
Meet legal requirements
Meet accounting or tax requirements
Protect our legitimate business interests
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable laws and legitimate business or recordkeeping requirements.
You may also manage certain cookie or communication preferences through options provided on our website or communications.
Third-Party Services
Our website may contain links to or integrations with third-party websites and services.
These third parties may have their own privacy policies and practices.
Kelley Roll-Offs is not responsible for the privacy practices of independent third-party services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or legal requirements.
Any updated Privacy Policy may be posted on our website with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Kelley Roll-Offs
Columbus, Ohio
Phone: (614) 653-4498
Email: kelleyjason12@gmail.com
By using our website and providing information through it, you acknowledge that you have reviewed this Privacy Policy.